FREQUENTLY ASKED QUESTIONS

ABOUT REVVI

"Revive your Vital strengths"
Révvi is a combination of 2 powerful words that perfectly reflect what we stand for:
• Revive: Allow the body of our users to optimally recover and regenerate so they can deliver exceptional performances and / or get rid of annoying ailments.
• Vital: Our products focus on caring of vital parts of the body, such as muscles, tendons, joints and the skin surface.

• All our muscle gels are produced and packaged according to the highest quality standards in the Alm region of Germany and meet all European CPNP requirements.
• Our massage oils are produced in the Netherlands.
• Our other consumables are mainly produced in the Far East, under the supervision of a local quality watchdog in accordance with European regulations.

Our products are not 100% natural nor organic. 70% to 80% of the composition of our products consists of a combination of at least 3 natural ingredients that, depending on their properties, all have a healing, restorative or nourishing property for either/both your body, muscles & tendons and joints.

> Visit our database page for detailed product information

Our mission is to help everyone who suffers from muscle, tendon, joint and skin problems.
We offer a maximum reach for our users and distribute our products through different channels:
 Web shop 
• Physiotherapists
 Beauty salons
 Pharmacies
 Sports masseurs & Personal trainers
 Sports shops

If you wish to purchase our products with advice and explanations from one of our partners, please send us a message so that we can inform you of the nearest point of sale.

MUSCLEGELS

• We recommend applying the products several times a day and applying at least 2 to 3 fingers thick via a gentle and brief massage.

• Always read the user manual carefully for each product. This is clearly displayed on our product labels as well as on the product sheets on our website.

Within the world of care there are 2 main groups: medication and cosmetics.
All Révvi products fall under the latter group and are therefore freely available on the market without prescription.

We find it important to report that all products are registered in the European CPNP portal as well as each have a Belgian CNK number.

ORDERING & PAYMENT

• When you place your order before 15pm. on a working day, then the order will be delivered to you the next day.

• If we cannot meet our commitment, you will always receive a counter notification and we will do everything possible to deliver your order at your doorstep as soon as possible.

We accept:
• Credit cards : Mastercard, Visa and Amex
• Online banking : PayPal, Stripe, ApplePay
• Bank cards: Bank contact and Ideal

Your bank details are stored according to the most recent GDPR privacy guidelines through your usual payment provider (Stripe, Paypal, Bankcontact, Ideal, Mollie, ...) and are not shared with or by us.

• We deliver throughout the BeNeLux without carriage costs from a minimum order value of €75.

• For orders with an order value lower than €75 we charge €5,95.

• As soon as your order has been shipped, you will receive a track & trace number with updates and notifications from our courier service (BPost, GLS or DPD) allowing you to track your package in real-time, anytime!