Refund policy

 

This subject is an integral part of our terms and conditions.

The provisions of this article apply only to Customers who purchase articles online from V TechCare BV in their capacity as consumer, retailer or wholesaler. The Customer has the right to revoke the agreement within a period of 14 calendar days without giving reasons. The revocation period expires 14 calendar days after the day of conclusion of the agreement. In order to exercise the right of revocation, the Customer must V TechCare BV. Stolwijkstraat 55B, 3079 DN Rotterdam, tel. +31(6)85 064 5861, e-mail : info@revvi.eu by means of an unambiguous statement (e.g. in writing by post, fax or e-mail) of his decision to withdraw from the contract. In order to meet the withdrawal period, the Customer must send his communication concerning his exercise of the right of withdrawal before the withdrawal period has expired. The Customer must return or hand over the goods to V TechCare BV, Stolwijkstraat 14 B without delay, but in any event no later than 55 calendar days after the day on which he communicated his decision to withdraw from the contract to V TechCare BV., 3079 DN Rotterdam, tel. +31(6)85 064 5861 , e-mail : info@revvi.eu. The Customer is on time if he returns the goods before the period of 14 calendar days has expired. The direct costs of returning the goods shall be borne by the Customer.  
If the returned product has been diminished in value in any way,       V TechCare BV reserves the right to hold the Customer liable and claim damages for any decrease in value of the goods resulting from the Customer's use of the goods that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods. Only items that are in their original packaging, together with all accessories, instructions for use and invoice or proof of purchase can be taken back. If the Customer revokes the agreement, V TechCare BV will refund all payments received from the Customer up to that point, including the standard delivery costs, to the Customer within a maximum of 14 calendar days after V TechCare BV has been informed of the Customer's decision to revoke the agreement. In the case of sales agreements, V TechCare BV can wait with the refund until it has received all the goods back. 
Any additional costs resulting from the Customer's choice of a method of delivery other than the cheapest standard delivery offered by V TechCare BV will not be reimbursed. V TechCare BV will reimburse the Customer using the same payment method as the Customer used for the original transaction, unless the Customer has expressly agreed otherwise; in any event, the Customer will not be charged any costs for such reimbursement.