This subject is an integral part of our terms and conditions.
The provisions of this article only apply to Customers who, in their capacity as consumers, retailers or wholesalers, purchase items online from RÉVVI BV. The Customer has the right to withdraw from the agreement within a period of 14 calendar days without giving reasons. The withdrawal period expires 14 calendar days after the day of conclusion of the agreement. To exercise the right of withdrawal, the Customer must inform RÉVVI BV, Leidekkerstraat 4, 2984 AV Ridderkerk, tel. +32(0)478 53 24 72, e-mail : email@example.com by an unequivocal statement (e.g. in writing by post, fax or e-mail) of his decision to withdraw from the contract . To comply with the withdrawal period, the Customer must send his communication regarding his exercise of the right of withdrawal before the withdrawal period has expired. The Customer must return or hand over the goods to RÉVVI BV without delay, but in any case no later than 14 calendar days after the day on which he communicated his decision to withdraw from the agreement to RÉVVI BV, Leidekkerstraat 4, 2984 AV Ridderkerk, tel. +32(0)478 53 24 72, e-mail: firstname.lastname@example.org. The Customer is on time if he returns the goods before the period of 14 calendar days has expired. The direct costs of returning the goods will be borne by the Customer.
If the returned product is in any way diminished in value, RÉVVI BV reserves the right to hold the Customer liable and claim compensation for any loss in value of the goods resulting from the use of the goods by the Customer. that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods. Only items that are in the original packaging, together with all accessories, instructions for use and invoice or proof of purchase can be returned. If the Customer withdraws from the agreement, RÉVVI BV will refund all payments received from the Customer up to that point, including the standard delivery costs, to the Customer within a maximum of 14 calendar days after RÉVVI BV has been informed of the Customer's decision to cancel the agreement. to revoke the agreement. In the case of sales agreements, RÉVVI BV can withhold reimbursement until it has received all the goods back.
Any additional costs resulting from the Customer's choice of a method of delivery other than the cheapest standard delivery offered by RÉVVI BV will not be refunded. RÉVVI BV will reimburse the Customer with the same payment method with which the Customer performed the original transaction, unless the Customer has expressly agreed otherwise; in any case, the Customer will not be charged for such reimbursement.